Hipcall 101 – How to use Hipcall

Profile
Changing your email address, your name, and uploading an avatar
Changing your password
Enabling two-factor authentication (2FA)
Setting up localization (Language, Date format, Timezone)
Creating your e-mail signature
Dashboard
Setting up your dashboard
Communication (CDR, Email, Webphone)
Call
3 Topics
Call history
Adding a filter
Call detail
Setup your phone
11 Topics
Default phone number
Default extension
Setting up your webphone
Setting up your IP phone
Setting up your softphone
Mobile Softphone – Grandstream Wave
Mobile Softphone – Zoiper Android
Mobile Softphone – Zoiper IOS
Desktop Softphone – Zoiper
Call Forwarding
Voicemail Settings
Email
3 Topics
Email list
Adding a filter
Email detail
Communication widgets
3 Topics
Users presence
User’s client state
Call report
Contact Centre
Contact
5 Topics
Adding a contact
Contacts list
Adding a filter
Displaying contact details
Editting a contact
Company
5 Topics
Adding a company
Company list
Adding a filter
Displaying company details
Editting a company
Contact centre widgets
1 Topic
Contact center stats
Ticket System
Tickets
5 Topics
Adding a ticket
Tickets list
Adding a filter
Displaying ticket details
Editting a ticket
Ticket widgets
Deal Management
Deals
5 Topics
Adding a deal
Deals list
Adding a filter
Displaying deal details
Editting a deal
Deal widgets
1 Topic
Pipeline stats
Task Management
Tasks
5 Topics
Adding a task
Tasks list
Adding a filter
Displaying task details
Editting a task
Task widgets
2 Topics
User task report
Account task report
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Setup your phone

Hipcall 101 – How to use Hipcall Setup your phone
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