In Hipcall, you can forward your incoming calls to an external number. Call forwarding only works when your status is available. If your status is busy or away, the system won’t be able to transfer your call to an external number.
To set up call forwarding, please follow the steps below.
After you save the changes, your calls will be forwarded to the external number of your choice. Please note that, forwarding will work only when the caller directly presses your extension or the call comes through the greeting announcement. Forwarding system doesn’t work for the calls that are transferred to a team.