Customer service
Phone system

How to create a new ticket group?

In Hipcall you can create different ticket groups. For example, you might have sales ticket groups or support ticket groups. To add a new ticket group please follow the steps below.

  1. Go to Setting > Tickets > Groups from the top navigation menu.
  2. Click on Add button on the right side of the page.
  3. Choose a name for the group and type in the email that you will be using when replying tickets.
  4. Choose whether you want the system to create an automatic contact from the incoming email if the person is not already a contact.
  5. Choose the members of the ticket group. You can either select users manually or select all users.
  6. Click save to create the ticket group.

After the new ticket group is created, you can go to Settings > Tickets > Groups to view all ticket groups.