How to edit an existing ticket group tag?

In Hipcall, after you create a ticket group tag, you can edit it. You can also edit existing ticket group tags. The elements you can update are tag name, description, the color of the tag and sending email option.

To edit an existing ticket group tag in your Hipcall account, please follow the steps below.

1. Go to Settings on the top navigation menu. Click Tickets and then Tags.
2. Find your ticket group tag in the list, click three dot sign on the right and then click Edit.
3. On the editting page, you can update tag’s name, description, color or sending email option.
4. Click Update to save the changes.