Communication (CDR, Email, Webphone)
Contact Centre
Ticket System
Deal Management
Task Management

Users presence

Hipcall allows you to add widgets to your dashboard. You can overview your projects’ metrics in real-time through a single graphical user interface. In this topic, we will learn how to add Users Presence widget to the dashboard. This widget shows the availability and status of users. To add this widget, please follow the steps below.

  1. On the dashboard, click Add Widget button.
  2. A widget list window will open that allows you to add (but not remove) widgets to the dashboard.
  3. On the sidebar menu, go to Communication tab.
  4. Click Add Widget button below Users Presence widget.

After it is added, you can drag it and rearrange the widget. You can also click the three dots that is placed on the top right corner of the widget to rename or remove the widget from your dashboard.