Customer service
Phone system

What is a role and permission?

Hipcall allows you to create different account user roles. Each user role grants users permission to take different actions such displaying call details, deleting a task or editting contact details and many more. There is one default role which is admin and admin has all the permissions in Hipcall.

For example, you can have an admin role which has all the permissions for your Hipcall account and can create different roles for other users as well.

A permission means the authorization given to users within Hipcall that enables them to access specific pages, such as contact center, calls, tasks, deals and tickets and other applications. For example, if a user needs to access to call list, then they need “seeing the records permission” for contact center.

  • To display all the roles in your Hipcall account, please go to Settings > Account > Roles.