What is short abandoned call and how to setup it?

In your Hipcall account, if a customer of yours call you in your business hours and none of your agents pick this call, then it will be defined as an abandoned call. Short-abandoned calls are the calls when callers hang up within a specific time frame. The time frame generally is 8 seconds.

To set up Short Abandoned Calls, please follow the steps below.

1. On the top navigation menu, go to Settings > Phone > Phone Settings.
2. Choose Phone metric settings on the sidebar menu.
3. Click on update short abandoned button and define the seconds for abandoned calls.
4. Click save button to save your preferences.

By going to Settings > Phone > Phone Settings page, you can update the seconds for short abandoned calls.